Frequently Asked Questions
Sure, we’re all friends here and equally obsessed with dressing up our dogs. But it’s always good to know your rights. So we have outlined below the high-quality service you can expect from us (have we mentioned how much we love dogs?) from shipping to and delivery times to what you can do if you need to claim a refund or return an item.
Have a read, make a note, then browse our site for your pup’s next get-up, safe in the knowledge that all your purchases are protected.
Help! I made a mistake on my order. What should I do?
No worries, your pup shall still go to the ball. Send us an email within 24 hours to email@example.com and we'll help you out. But don’t wait too long, once 24 hours have passed, we won’t be able to make changes to the order.
I just placed an order. When will it ship?
Please allow 1 to 2 business days of processing and production time for your order to ship out once you've picked out your favorite dog outfit. If there is a sudden rush on cute winter sweaters or Mexican sombreros, processing may take a little longer.
My dog has a date with a cute outfit. So when will it arrive?
You want to dress your dog up in their new threads right now. That’s why we offer free shipping! Deliveries normally take 7-14 days and we promise it will be worth the wait. Soon your dog will be the talk of the town.
Please keep in mind, there are circumstances that are out of our control (natural disasters, holidays, weather, etc.) that may cause shipping delays. Also, items that require customization or high in demand may take a little bit longer to arrive.
Are expedited shipping options available?
They say patience is a virtue, but we get it, your dog waits for no man (or woman). Expedited shipping options aren't available. The good news is all shipping is completely FREEEEE!
I placed my order. Now, how do I track my package?
As soon as we ship your pup’s new gear, we’ll send you a confirmation email with tracking number(s). Click here to track your package. We know you’ll be tempted to refresh the page every few seconds. But we found out it doesn’t make your clothes get there faster ; )
Help! I entered an incorrect mailing address. What can I do?
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If your address is wrong, we can correct it within 24 hours.
Oh no. I need to cancel my order. What should I do?
We’ve all been there, impulse buying giant spider outfits for our dachshunds and then regretting it. That’s why we give you the chance to cancel your order up to 24 hours after purchase. Simply email us with the subject line "CANCEL". Unfortunately, we cannot make changes to the order beyond 24 hours, and anyway, your dog will look adorable as a giant spider. Click here to learn about our refund, exchange and return policy.
Help! My item arrived damaged. What should I do?
If this happens to you, our apologies. We do ship every item with extra padding but sometimes products can be damaged during transit. Please contact us with the following information:
- Your order number
- A picture of the damaged product
Once received, we'll be happy to send out a replacement free of charge.
I have a question that wasn't answered, can you please help?
If we still haven't managed to answer your question, please feel free to email us and we will get back to you as soon a possible :)
Which size should I buy?
We get this question a lot. Thanks for asking! Each item is sized differently, so for your convenience we've added a size guide for each product. Click the "Size Guide" button on the product page to find the right size before adding to cart.
If you need more assistance on measuring your pup, check out Willow's blog post on How to Measure Your Dog where you'll find a helpful video that walks your through it.
Do you sell custom items?
We do! One of our bestsellers is our Personalized Dog Hoodie that'll keep your pup warm.
We also offer something special for pawrents who wish to cherish the pets they've lost. Pet Cremation Jewelry to safely keep the ashes of loved ones close to the heart. Each keepsake can be engraved with a personal message.